New
Unused, no signs of use.
Support
Help & FAQ
Here you will find answers about buying, selling, shipping, fees, and buyer protection on RacketPort.
Quick help
Top questions
How do I buy a padel racket?
Search for a model, compare available offers by price, condition, and photos, and start the purchase from the listing page. Payment runs through the RacketPort purchase flow.
How do I sell my padel racket?
Choose the matching model, create your offer with condition, price, description, and photos, and set up Stripe for payouts if needed.
Which fees apply?
Listing a padel racket is free. Sellers only pay a 6.5% RacketPort seller fee on the sale price after a successful sale. Buyers pay a €0.99 buyer protection service fee per purchase. Shipping costs are shown separately.
When does the seller receive the money?
The seller receives the payout when the buyer confirms receipt. If the buyer forgets to confirm, the payout is released automatically 14 days after the shipment is marked, provided no problem case is open.
What happens if there is a problem?
If something is wrong, contact the seller through the platform first. If the problem is not resolved, you can report the order or contact RacketPort.
How do I contact RacketPort?
Use the contact form at /kontakt. For transaction questions, include the order number, racket, screenshots, photos, and tracking details.
Can’t find the right answer?
Write to us through the contact form. We will get back to you as soon as possible.
Buying on RacketPort
How do I find a suitable padel racket?
Search by brand or model and check shape, weight, playing level, condition, and price. Model pages help you compare offers for the same racket.
How do I compare offers?
Review condition, photos, description, seller profile, shipping costs, and total price. If anything is unclear, ask questions before buying.
How does the purchase work?
Open an offer, check the details, and buy through checkout. The seller then ships the racket and documents the shipment in the transaction.
How do I pay?
Payment runs through the RacketPort purchase flow with Stripe. Do not pay outside RacketPort because external payments are not supported by the platform process.
When should I confirm receipt?
Confirm receipt only after the racket has arrived and you have checked condition, model, and included items. If something is wrong, report it before confirming.
Selling on RacketPort
How do I sell my padel racket?
Find the matching model, create your offer, and upload clear photos. Describe condition, wear, repairs, and included accessories honestly.
What do I need to provide when listing?
Model, condition, price, quantity, description, photos, and shipping details are important. Defects, cracks, repairs, or larger damage must be visible and clearly described.
Why do I need to set up Stripe?
Stripe Connect handles payouts to sellers. Setup is required so payment and payout details can be processed securely.
When do I get my money?
The seller receives the payout when the buyer confirms receipt. If the buyer forgets to confirm, the payout is released automatically 14 days after the shipment is marked, provided no problem case is open.
What happens after the sale?
Pack the racket securely, ship it promptly, and enter the carrier and tracking number. Keep shipping receipts and communication until the transaction is complete.
Shipping & delivery
How are shipping costs calculated?
Shipping costs are shown separately from the sale price. The exact amount depends on delivery country, shipping method, and the currently supported shipping rules.
Which countries are supported?
Supported countries can vary by shipping configuration. Check the offer or checkout to see whether delivery to your country is available.
Does the seller need to add a tracking number?
Yes. Tracking is important so shipping and delivery can be verified and the platform process can be completed cleanly.
What should the seller consider when shipping?
Pack the racket securely, protect the frame, face, and grip, and use tracked shipping. Photograph the package and receipt in case proof is needed later.
What should I do if the racket does not arrive?
First check tracking and contact the seller. If delivery remains unclear, report the problem to RacketPort on time and keep all proof.
Fees
What does it cost to list a racket?
Listing a padel racket is free.
Which fee does the seller pay?
On a successful sale, the seller pays a 6.5% RacketPort seller fee on the sale price.
Which fee does the buyer pay?
Buyers pay a €0.99 buyer protection service fee per purchase.
What is the buyer protection service fee for?
The fee helps provide secure payment processing, support, problem case handling, and limited RacketPort buyer protection.
Are shipping costs included in the fees?
No. Shipping costs are shown separately.
When is the payout released?
The seller receives the payout when the buyer confirms receipt. If the buyer forgets to confirm, the payout is released automatically 14 days after the shipment is marked, provided no problem case is open.
Buyer protection & problem cases
RacketPort supports buyers with problem cases inside the platform process, for example non-delivery, a clear mismatch with the description, or suspected fraud. When a problem is reported, RacketPort can review messages, photos, tracking, shipping proof, and payment status and clarify the next steps in the platform process.
If something is wrong, contact the seller through the platform first. If the problem is not resolved, you can report the order or contact RacketPort.
Please keep photos, packaging, tracking information, and messages until the case is resolved.
RacketPort buyer protection is not a guarantee, insurance, or physical authenticity or condition inspection.
More about buyer protectionCondition & photos
Choose the condition that best describes the actual racket. Photos are part of the condition description and should clearly show wear or defects.
Like new
Only briefly tested or played very little, almost no visible marks.
Very good
Well kept, light signs of use, fully playable.
Good
Visible signs of use, but fully functional.
Acceptable
Clearly used, but still playable.
Which photos should the listing include?
Good photos show the actual racket being offered and help buyers assess its condition and defects realistically.
- Show the full front and back.
- Photograph the frame, edge, grip, and wrist strap from several angles.
- Include close-ups of all wear, damage, and repairs.
- Use clear, current photos of the actual racket being offered.
Cracks, repairs, or larger damage must always be mentioned in the description and shown in photos.
Reviews
When can I leave a review?
After a completed transaction, buyers and sellers can review each other if the process supports reviews for that order.
Why are reviews important?
Reviews help other users evaluate buyers and sellers. Honest reviews build trust and make future transactions easier.
Contact
Contact RacketPort
Do you have a question or want to report a problem? Use the contact form.
For transaction questions, please include your order number, the relevant racket, screenshots, photos, and tracking details where possible.
You can also reach us by email at info@racketport.com.